Keep Your Head in the Clouds

Written by GSCR Staff   
Thursday, 28 March 2013 09:28

Good Morning.  We hope everyone has a safe Easter weekend and joyful time with family and friends.

 

Today’s featured stock, inContact, Inc. (NASDAQ – SAAS - $7.69), is a leading provider of cloud contact center software and contact optimization tools.  Some if its existing products include inContact ACD, an automatic call distributor; inContact CTI, a computer telephony integration solution that integrates with customer data servers to provide agents pre-populated customer data; inContact IVR, an interactive voice response solution to create specialized call flows; and inContact Integrations for the integration of various hardware and software solutions already in place at customer sites.  The company continues to upgrade its product line and innovate into new products and markets.

 

In late February, inContact released a major software update to its award winning cloud contact center platform designed to harmonize contact center operations.  In mid-March, the Company announced that it had recently launched cloud universal queue will be expanded with the availability of social customer care channels from inCloud™ ecosystem partner SoCoCare in 2Q13.  This SoCoCare product is targeted at customer care center management and the cloud-based offering handles Twitter, Facebook (NASDAQ – FB), LinkedIn (NASDAQ – LNKD), RSS feeds, Blogs and articles.

 

Although the stock is up nearly 60% in 2013, the charts indicate that SAAS still has a very bullish outlook to go beyond the ‘sky-high’ level already gained.  There has been a sharp and steady trend in the quarter to quarter revenue increase.  inContact reported $30.5 in revenue in 1Q13, up 9.3% from 4Q12, which continues the aforementioned trend.  There was an increase in revenue of 6.5% from 3Q12 to 4Q12, and 1.9% from 2Q12 to 3Q12.

 

We like the $10 target range sometime in 2Q13.

 

Have a great Easter weekend!

Disclosure: Goldman Small Cap Research analysts are neither long nor short these shares but may elect to purchase the stock within the next 48 hours.

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